Refund Return Payment Policy

Refunds /Returns and Payments conditions

We wholeheartedly thank you for shopping with us, we at himalayanpanacea.com endeavour to make your experience of shopping with us great.

Mode of Payment and Transaction method 

Just add the product you would like to purchase to your shopping cart and click on the proceed to check out option. You shall always have an option to add the accessories of the products. In addition, you shall be required to input the delivery address or pick up address during the checkout step.

The mode of payments includes Credit or Debit card (Visa or MasterCard), Pay Pal,  After pay.

In the entire process if you have any queries, you can always email us or call us, and we can help you place your orders.

Surcharge Payable

For payments over $1,000. A surcharge of 2% is applicable for all Visa, MasterCard or PayPal.

 Dealing Currency

All the prices on the websites and the communications cited anywhere are in AUSTRALIAN DOLLARS only and the transactions shall thus be processed in AUD Only.

Security policy for the payments

While making any financial transaction on our website we make sure that that the data is passed through a secure server and is the industry standard, however, please keep in mind that no data transmission over the internet is 100% secure and safe. We strive to protect the data and details of our customers in our best endeavours, but we cannot ensure the security or loss of information. In case you further want to inquire us regarding our security policy, please feel free to get in touch by any means of communication made available on the website.

In case you need to Return Product

 While chances are rare that a return be intended but in addition to the warranty and specification product listed with the products the following step by step process is included for your assistance:

Return Confirmation Code

For the return requests to be successful we shall require you to obtain a Return confirmation code. For more details on this code, you can also get in touch with our customer care representative or alternatively email us at info@ himalayanpanacea.com.

The return credits shall be made to you in the same mode of your original transaction or as himalayanpanacea.com deem fit depending on the specification of the products.

Packaged Return Products

A claim for the return of the unopened or packed products can be made within 14 days of delivery for a refund. The product packaged in its original form shall be required to be sent to himalayanpanacea.com and thus freight charges along with a restocking fee equivalent to 20% of the purchase price shall be required to pay by the customer. The terms included herein are

not negotiable.

Returns Resulting from the Change of Mind

In case the return requests are initiated just because customers changed their mind for the product or found a competitive price, did not develop a liking of the product or could not use the product, the consumer warranties and guarantees shall not be made available, then, in these and similar instances, It’s the customer’s responsibility to make an aware and responsible choice at the time of placing an order.

Products Already Opened

Products or accessories already opened can also be returned within 14 days of delivery along with the restocking fee of 35% of the purchase price covering the testing of the product, cleaning and servicing expenses.

In such instances you simply need to return the item with the prepaid shipping using the payment/hipping mode suitable to you, please make sure that the product is in sealed condition with all the materials and packaging that it had originally.

Orders Cancelled After the Shipment

An already that has already been shipped cannot hereafter be cancelled. If such an order is refused, then the standard return policy conditions shall apply.

Damaged Items

Before you sign the delivery receipt from your carrier, you must inspect the goods otherwise you shall be the one responsible for filing the freight claim and arranging for the repair or return.

When you Suspect the Damage on Delivery

For when the outer packaging of the item looks damaged, but the inside product looks fine, but you suspect damage then make a note: “Freight damage Possible “on the receipt while the driver or delivery person is present. This is the advised way so that later when the product is found damaged the remedy of fright claim is less troublesome for both of us.

When Damage is Obvious

When the product arrives damaged, please refuse the delivery and contact us immediately so that the appropriate claims and exchange be arranged for you depending on the availability of the product and other impacting conditions.

When the Products are Faulty or Defective

It is requested that the purchased product be tested within 14 days of the receipt so that a quick remedy is administered. If required, in most of the cases mechanical and electrical problems such remedies be provided over the phone, if not we shall request you to contact us and we will arrange.

In the event a product fault or defect cannot be resolved over the phone, please contact us so we can arrange either your choice of product, inspection under warranty and repair, a replacement, or refund.

Wrong Product Delivered

In case a wrong product is delivered to you, please feel free to contact us so that a suitable arrangement of refund or replacement depending upon the conditions and availability of the product be made.

Used Products

Products that have been used cannot be returned.